At Aselo, we’re continuously working to expand and improve our services to better support crisis helplines around the globe. Here we take a minute to share some highlights from the past year.

New Helplines in Canada, Singapore, and New Zealand

We’re thrilled to announce that helplines in Canada, Singapore, and New Zealand have adopted Aselo in the last year. This expansion allows us to support our partners in helping more young people in need. We’ve added new features to support the needs of our latest helplines including a resource database, support for external call conferencing, extended case management functionality, and much more. Any of our helplines can take advantage of these new features due to Aselo’s collaborative model. We look forward to the extended impact we can make together with these helplines and our existing helpline partners.

Voice Integration with the Aselo Connector

We’ve just introduced an exciting new device called the Aselo Connector. This innovative technology solves a major telephony challenge for areas of the world where internet connectivity can be limited and cloud-based VoIP solutions don’t perform well. The Aselo Connector combines the advanced features of our cloud platform with keeping voice calls completely on local networks for higher voice quality. This new development, which was developed in close partnership with Lifeline Childline Zambia and Childline Zimbabwe, enables more helplines to use Aselo as a “single pane of glass” to manage all their voice and text channels in one application, providing a better experience for helpline counsellors and help seekers.

Features to Manage Repeat Callers

In our Future of Tech for Child Helplines workshop alongside the 10th International Consultation of Child Helpline International in 2022, one big theme was the struggle with repeat and abusive callers. Helplines noted that up to a quarter of their capacity was consumed by repeat callers, some with complex needs and others who misused the service. In response, we recently launched a new feature on Aselo, Client Profiles, which allows helplines to recognize and track repeat callers. With Aselo’s customizable approach, helplines can choose how they wish to respond: they can transfer these callers to experienced staff, block them, or keep their counselling staff up to date on important information regarding the callers.

300,000 Contacts!

Last month, we surpassed 300,000 contacts in Aselo since our first production launch in 2021. Contacts in Aselo in 2024 have already exceeded the total for 2023, and we are on track to exceed one million contacts in the next year. We are thankful for the opportunity to work with so many amazing helpline partners around the world and we look forward to expanding and helping more people in crisis with the best technology available.

Leadership Transition: Nick Hurlburt as Executive Director

We are pleased to announce that Nick Hurlburt has transitioned into the role of Executive Director of Aselo. Nick has led Aselo’s technology efforts from the first proof-of-concept demo to becoming a global platform, and we are eager to see him lead us into this new chapter. With his guidance, we are confident that Aselo will continue to grow and make a significant impact in the communities we serve.

Dee Luo, our Director of Product & Operations, is also expanding her role, taking on our UX design and telecom implementation programs. Tech Matters’ CEO, Jim Fruchterman, continues to play an active role in Aselo’s success especially in fundraising and key partnerships.

These updates reflect Aselo’s commitment to improving and growing our services to better support those in need. We are grateful for the continued support of our partners and the dedication of our team as we work together to help people in crisis!