Helping the world’s children
A cloud-based, open-source modern contact center system for child helplines that connects young people on the platforms they use with the help they need.
Globally, child helplines receive more than 30 million calls annually – relying almost solely on voice calls. With limited resources, many of these calls go unanswered. Increasingly, children and youth have turned to social media and text messaging as their primary means of communication where they are often more comfortable discussing serious or delicate issues. The pandemic has created yet another barrier to voice calls – the lack of space to make a private call.
What’s needed is a modern, cloud-based contact center that makes it possible to both connect with children on the platforms they use, as well as improve the productivity of human counselors. Tech Matters, in partnership with Child Helpline International and its more than 160 members in nearly 140 countries, has developed Aselo™, an open source, cloud-based contact center platform that enables children to reach counselors through phone, SMS, webchat, Facebook Messenger, and WhatsApp.